| 340:110-3-154.2(b)(2) | threatening, harsh, humiliating, cruel, abusive, or degrading language; | Behavior Management: Staff yelling and using profanity toward a resident. | Staff meetings are scheduled for 1-15-26 and 1-16-26 to discuss specific circumstances that led to this corrective action plan. Staff will receive education and re-training on various scenarios involving resident interactions, which will encompass effective communication skills and de-escalation techniques. All staff will confirm their understanding that it is inappropriate to respond to a resident in the same way that the resident is behaving and it will be emphasized that any failure to adhere to this could lead to termination. | Substantiated |