Summary of Facility Monitoring
Facility Name: The Anchor at Rolling Hills Date: 10/6/2026 Time: 11:57:17 PM
Case Number: K850052676



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Program Name The Anchor at Rolling Hills Director Dillon Baxter
Location 1007 Rolling Hills Lane

Ada, Oklahoma 74820
E-Mail Address sherri.chandler@acadiahealthcare.com
Program Phone (580) 436-3600 County of Facility Pontotoc
Program Type Residential Program Subtype Residential Treatment
Residential Specialist Name Angela Poyner Residential Specialist
Phone Number
(405) 833-3487
Capacity 48 Services Provided


Monitoring Summary since 10/6/2023
Listed below are the non-compliances OBSERVED during a visit. The regulation, its description, the non-compliance observed according to the regulation, and a plan of corrective action are all provided. The column "NRS" indicates Numerous, Repeated and/or Serious non-compliances with Licensing Requirements.
Visit Date 7/14/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Dorm 2, Room 6 has damage to the wall where sheetrock is broken.Facility will maintain walls in good repair. Facility made repairs to wall during the visit and observed to be corrected prior to licensing leaving facility. 07/14/2026No

Visit Date 3/24/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.One window on Unit III has been broken, facility has covered it temporarily with wood while awaiting the replacement glass to arrive and be installed.New window has been ordered and will be installed. Facility will contact licensing upon final corrections. 04/30/2026No

Visit Date 11/14/2025 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.1(g)(1)References. The program obtains three references for personnel prior to employment. Copies are maintained in the employee's personnel record.Current references not available for one new personnel.Will complete current references for staff and in the future will complete prior to employment. 11/21/2025No
340:110-3-153.1(l)Orientation. Personnel receive orientation after employment date and within 30-calendar days of employment.Orientation not completed within the required time frame for one new personnel.Will complete orientation. 11/30/2025No

Visit Date 7/22/2025 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Bathroom 5 in dorm I has an area where the wall has peeling paint, where the sheetrock is exposed.Will repair wall in bathroom. 08/15/2025No

Visit Date 2/28/2025 Visit Type Full Purpose of Visit Periodic
No non-compliances observed

Visit Date 10/21/2024 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.1(h)Background investigations - general.One staff was employed on 9/23 prior to background check being completed. Background check was not completed until 9/30Will complete background checks as required prior to employment. 10/21/2024Yes

Visit Date 7/8/2024 Visit Type Partial Purpose of Visit Other
No non-compliances observed

Visit Date 5/23/2024 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.1(m)(3)(E)When residents are in care on the facility premises or on a program-sponsored field trip, at least one personnel is present with current age-appropriate first aid and cardio-pulmonary resuscitation (CPR) documentation. All other child care personnel obtain and maintain age-appropriate first aid and CPR within 90-calendar days of employment. CPR and first aid training are conducted by a certified instructor from an OKDHS-approved source.One new staff did not have documentation of first aid training within required time frame.Will obtain First Aid training and will not be left alone prior to completing training. 05/31/2024No

Visit Date 5/15/2024 Visit Type Partial Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Dorm I had 2 bathrooms that had an area where the sheetrock was damaged. Dorm II had a small area where the paint was peeled to the sheetrock. One bathroom had an area on the wall near the toilet that was missing some caulking and was allowing moisture to collect.Will make repairs to walls. 06/01/2024No

Visit Date 1/31/2024 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-157(h)Bathrooms. Bathrooms are maintained in a clean and sanitary condition with adequate ventilation.Dorm III- bathroom 19 has a strong odor of urine.Bathroom will be cleaned. 01/31/2024No
340:110-3-157(j)Sanitation and safety. All areas are clean, sanitary, and hazard-free.Dorm I Resident Room 705 has a small dishpan sitting beside bed with a dried substance in the bottom, staff reports that it is from when resident was sick and has not yet been disposed of.Dishpan will be removed/Cleaned. 01/31/2024No
340:110-3-154.3(e)(2)(C)the dosage, date and time given, and signature of the person who administered it;MARS medication charts were reviewed at 10:30am. One resident's meds listed one medication has been given at 2 pm on this date. When asked why it was documented prior to the time listed, nurse stated that medication has not yet been given, but he went ahead and filled the form out as being given in case he gets busy later so he doesn't forget to complete the form. Medications will be documented only when administered as prescribed by the doctor's orders. 01/31/2024Yes
340:110-3-154(b)(1)(B)(vi)names and dated signatures of those participating in service plan development.No resident signature for resident on the service plan.Will obtain resident signature for treatment plan. 01/31/2024No
340:110-3-163(7)Windows. Effective July 1, 2009, any new construction or existing space not previously licensed as resident's sleeping quarters have an exterior window for natural lighting.Resident room 506 continues to have a window that is boarded up (previously documented as a broken window in need of repair on 11/29/23, and was to be corrected by 12/29/23). Window will be repaired. 02/15/2024No
340:110-3-153.1(g)(3)Performance evaluation. A written performance evaluation is updated at least annually and maintained in the employee's personnel record.No documentation of performance evaluation for 2023 for 2 staff.Documentation of evaluations will be completed. 02/15/2024No
340:110-3-153.1(m)(3)(E)When residents are in care on the facility premises or on a program-sponsored field trip, at least one personnel is present with current age-appropriate first aid and cardio-pulmonary resuscitation (CPR) documentation. All other child care personnel obtain and maintain age-appropriate first aid and CPR within 90-calendar days of employment. CPR and first aid training are conducted by a certified instructor from an OKDHS-approved source.5 personnel do not have documentation of current CPR.Will provide documentation for CPR. Staff will not be left alone until completed. 02/15/2024No

Visit Date 11/29/2023 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-157(h)(1)At least one flush toilet, hand sink, and bathtub or shower in good working condition is available for every six residents. Bathrooms are convenient to sleeping areas, living, and recreation areas.One toilet on Unit III is not flushing and appears to be clogged.Toilet will be repaired. 11/30/2023No
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Resident Rooms 500 and 506 both have a broken window in each room that has been boarded up while awaiting repairs.Window has been covered and secured while awaiting repairs and a new window will be ordered to be installed. 12/29/2023No
340:110-3-153.1(h)Background investigations - general.4 personnel were employed prior to preliminary or completed background checks being completed.In the future staff will not be employed prior to background checks being completed as required. 11/29/2023Yes




Complaint Summary since 10/6/2023
Any complaint investigation that rises to the level of abuse/neglect is referred to OKDHS Child Welfare Services for screening and investigation. All other complaint allegations are investigated by Oklahoma Child Care Services. Only substantiated complaints are available for viewing online.
Complaint Received 7/12/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-153.2(a)The program employs an adequate number of child care personnel meeting resident's needs, considering residents' ages, physical and mental condition, and other factors affecting the amount of attention and supervision required. Supervision is the function of overseeing and guiding residents, including awareness of, and responsibility for, each resident's ongoing activities.Ratios and Supervision- Residents were unsupervised while in the bathroom.Plan of Correction received from facility: RTC Director shall retrain all RTC staff including PRN staff that after unlocking the bathroom door to let a patient in, that staff shall remain posted in the hallway to ensure the patient does not allow other patients to enter bathroom. If staff must leave hallway posting position before patient exits the bathroom, staff will alert other staff to relieve them for monitoring the bathroom door. This will provide continuous monitoring of the bathroom to ensure that only one patient is in bathroom at all times. Staff compliance shall be monitored daily via SAO Leadership Rounds whereby leaders shall document compliance on each RTC unit using a custom tracer audit in The Joint Commission AMP platform. Compliance shall be monitored and reported to Quality Council until the facility has achieved 3 consecutive months of zero incidents involving the multiple patients in bathroom.Substantiated

Complaint Received 4/13/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-157(j)(1)Harmful substances and objects not essential to facility operation are prohibited on the premises. Other poisonous, flammable, or harmful materials are locked when not under adult supervision.Facility: Razors were left unlocked in the supply closet, allowing residents to have access and self-harm.Plan of correction received from program as follows: "*3/20/24 RTC Director removed razors from all RTC units and locked them in his office (in a separate building). Requests for razors must be approved by RTC Director. Staff must sign out razors on log sheet & sign back in after use and patients may only use them while supervised. RTC Director shall monitor razor log for compliance daily. *3/20/24 - RTC Director placed signs on supply room doors and re-educated staff to double check doors to ensure locked. *5/15/24 - Director of Facility Ops engaged locksmith to modify locks for auto locking. Parts ordered 5/28. Install ETA depends on part & locksmith availability. Senior leaders shall conduct daily rounds on the RTC units to ensure all doors are locked. 5/27/24 – The RTC Leadership Rounds form was modified to include checking that all supply/utility room and staff office doors are locked. Monitoring of Door locks • Behavioral Health Associates currently conduct environmental rounds every shift. The environmental rounds checklist already includes checking door handles to ensure locked.• Rolling Hills Hospital senior Leaders shall continue to conduct daily rounds on the RTC unit, with emphasis on ensuring that doors to all supply/utility rooms and staff offices are locked."Substantiated
340:110-3-153.1(b)(4)Child care personnel. Child care personnel are responsible for meeting residents' needs, taking in account the residents' ages, physical and mental conditions, and other factors affecting the amount of attention indicated.Additional Non-Compliance Found During Investigation: Personnel: Staff left resident alone for a period of time after finding the resident was self-harming, allowing her to further self-harm.Plan of correction received from program as follows: "3/26/24 - To optimize staff/patient safety, the ROAR solution was implemented hospital wide. ROAR is a staff alert device (panic button) that each employee wears on their person while working. When an emergent situation occurs, the staff simply presses the fob and an alert for help is sent out throughout the facility. The employee will no longer have to ‘go get help’ as this device makes getting help just a press of a button."Determined During Course of Investigation
340:110-3-152(f)(1)(F)a serious resident injury requiring emergency medical treatment by a licensed health care professional; orAdditional Non-Compliance Found During Investigation: Notifications: The program did not notify Licensing of a resident injury requiring emergency medical treatment.Plan of correction received from program as follows: "The Director of Risk Management self-reported the incident to the Oklahoma DHS Abuse and Neglect Hotline. She had the understanding that DHS Licensing would be automatically notified of her report. Going forward, the Director of Risk Management shall self report all incidents requiring emergency medical treatment to the Oklahoma Abuse and Neglect Hotline as well as to Angela Poyner at DHS Licensing as required."Determined During Course of Investigation

Complaint Received 12/9/2023
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(2)threatening, harsh, humiliating, cruel, abusive, or degrading language;Behavior Management: Staff member used degrading language toward and in the presence of residents.Plan of correction received from program as follows: "Rolling Hills Hospital suspended the employee and conducted a thorough internal investigation. We did substantiate that the employee did in fact use inappropriate topic discussion in front of the residents. He was termed on 12/7/23." Substantiated