Summary of Facility Monitoring
Facility Name: Scissor Tail Point Date: 10/7/2026 Time: 11:47:57 PM
Case Number: K850054459



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Program Name Scissor Tail Point Director James Chester
Location 310 12th Ave NE

Norman, Oklahoma 73071
E-Mail Address jchester@okcyc.org
Program Phone (405) 253-6538 County of Facility Cleveland
Program Type Residential Program Subtype Residential
Residential Specialist Name Wayne Flanagan Residential Specialist
Phone Number
(405) 397-9672
Capacity 45 Services Provided


Monitoring Summary since 10/7/2023
Listed below are the non-compliances OBSERVED during a visit. The regulation, its description, the non-compliance observed according to the regulation, and a plan of corrective action are all provided. The column "NRS" indicates Numerous, Repeated and/or Serious non-compliances with Licensing Requirements.
Visit Date 9/28/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-163(11)Plumbing. Plumbing is sized, installed, and maintained in a safe manner, per the Oklahoma Plumbing License Act.Signs of sewage back up on Landing unit in bathroom with floor drain presenting with debris left after water level receding. Program will continue to obtain services to address drain problems and keep licensing notified. 09/29/2026No
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Floor in Landing unit bathroom is crumbling and residents placing debris in shower floor. Bids are still pending for floor repair through the OJA process. Program will continue keeping licensing up to date. 10/29/2026No

Visit Date 8/20/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-157(n)Fire safety. The program complies with the state fire marshal's office regulations for construction and fire safety and is inspected annually by the state fire marshal's office or its designee.Exit door on southside of facility near the STEM classroom does not meet fire safety code as determined during the 3-30-26 fire inspection. Although facility remains in non-compliance without an acceptable plan of correction, the facility is still required to meet and maintain compliance with licensing requirements. 08/20/2026No
340:110-3-163(1)(A)Exterior and interior surfaces are maintained in sound condition and free of holes, peeling paper, and paint.Lint collecting on bedroom ceilings of Plus A and Plus B units. Dayroom ceiling of Plus A unit has water stain and peeling paint. Bedroom ceiling of Plus A unit has unknown splatter and one ceiling vent with peeling paint around it. Shower ceilings of Pointe Unit continues with peeling paint. Program will make repairs and notify licensing personnel when completed. 09/01/2026No
340:110-3-163(1)(B)Windows and doors are in good repair, and free of broken glass or hazards.Entrance door to the Plus B unit has a broken hinge. Program will repair door hinge and notify licensing when completed. 09/01/2026No

Visit Date 7/29/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-154(a)(6)Residents receive a medical examination by a licensed health care professional within 60-calendar days prior to admission or within 30-calendar days following admission. However, a documented medical exam performed within the 12 months prior to admission is acceptable when a resident is transferred from another licensed program.Documentation on file for one resident did not identify who performed the examination. Program will obtain documentation of approved medical examination for resident identified during audit and notify licensing personnel 08/05/2026No
340:110-3-157(h)(1)At least one flush toilet, hand sink, and bathtub or shower in good working condition is available for every six residents. Bathrooms are convenient to sleeping areas, living, and recreation areas.Second required bathroom on Blue Moon unit was not accessible during visit. Second required bathroom will be accessible. 07/31/2026No
340:110-3-163(1)(A)Exterior and interior surfaces are maintained in sound condition and free of holes, peeling paper, and paint.Peeling paint in ceiling of shower located on Pointe Unit. Shower ceiling will be painted on Pointe Unit. Program will notify licensing once completed. 08/05/2026No
340:110-3-163(11)Plumbing. Plumbing is sized, installed, and maintained in a safe manner, per the Oklahoma Plumbing License Act.Water pooling near showers in Landing unit bathroom. Program will have repairs made to prevent water pooling in bathroom of Landing Unit. Program will notify licensing of progress and when completed. 08/10/2026No
340:110-3-163(13)Garbage and rubbish disposal. Prior to disposal, garbage and rubbish containing food wastes or diapers are stored in leak-proof, non-absorbent containers and covered with tight-fitting lids when filled, stored, or not in continuous use.Container on Plus B unit without a lid. Container will have a lid in place when not in use. 07/30/2026No
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Dayroom ceiling in Pointe Unit showing signs of leaking roof. Program will have ceiling inspected to address needed repairs to roof. Program will notify licensing of findings. 08/10/2026No
340:110-3-165(1)(B)Licensed facilities in operation on the effective date of these regulations comply with the construction and fire safety codes applicable to the issuance of their license.Exit door located on south of facility near the education hallway does not meet fire safety code. Program will have approved door installed and notify licensing once completed. 08/28/2026No

Visit Date 6/16/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-165(5)(B)(i)All fire extinguishers are inspected, serviced, and tagged annually by a trained individual.Extinguisher located in kitchen with expired tag as of January 2026. Extinguisher located on Plus A unit currently tagged but showing at discharge level on gauge. Program will put currently tagged and adequately charged extinguishers in place of those not meeting requirements. 06/17/2026No
340:110-3-163(1)(A)Exterior and interior surfaces are maintained in sound condition and free of holes, peeling paper, and paint.Walls and ceilings of Blue Moon unit presented with peeling paint. Program will paint interior walls, ceilings and other areas as needed. 07/16/2026No
340:110-3-157(h)(1)At least one flush toilet, hand sink, and bathtub or shower in good working condition is available for every six residents. Bathrooms are convenient to sleeping areas, living, and recreation areas.Second required bathroom on Blue Moon unit was not accessible with maintenance working on door. Bathroom door will be repaired and accessible to residents. 06/17/2026No
340:110-3-157(h)Bathrooms. Bathrooms are maintained in a clean and sanitary condition with adequate ventilation.Second required bathroom on Plus A presented as unsanitary. Bathroom will be cleaned and maintained in sanitary condition. 06/17/2026No
340:110-3-163(11)Plumbing. Plumbing is sized, installed, and maintained in a safe manner, per the Oklahoma Plumbing License Act.Bathroom drain located on Landing unit presented with debris showing it is backing up with sewage. Program will contact plumber to inspect and provide service recommendation. Program will contact licensing to notify of actions required. 06/22/2026No

Visit Date 5/21/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Water leaking from ceiling in the Pointe unit dayroom area.A bid for repairs on roof have been submitted to OJA. Program will follow up with getting leak repaired. 05/21/2026No
340:110-3-157(j)(8)The exterior foundation, roof, and walls are weather-proofed and in good condition.Exit door not properly weather proofed allowing water to enter the Plus A unit. Repair will be completed to weather proof door. 05/29/2026No
340:110-3-165(5)(B)(i)All fire extinguishers are inspected, serviced, and tagged annually by a trained individual.Extinguisher located in kitchen area expired 1-26. Replace expired extinguisher. 05/22/2026No
340:110-3-165(7)(E)The use of temporary wiring or extension cords as permanent wiring is strictly prohibited. Extension bars are acceptable if there is documentation that a circuit breaker or fuse is built into the unit.Extension cord plugged into outlet on Plus A unit used for television. Remove extension cord. 05/22/2026No

Visit Date 4/29/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-163(11)Plumbing. Plumbing is sized, installed, and maintained in a safe manner, per the Oklahoma Plumbing License Act.Standing water in Blue Moon unit bathroom. Sewage backup in floor drain near shower of Landing bathroom. Work orders will be submitted and licensing notified once corrected. 04/30/2026No
340:110-3-163(12)Electrical. The electrical distribution system is sized, installed, and maintained in a safe manner, per the Oklahoma Electrical Licensing Act. Portions of the electrical system constructed, repaired, or replaced after June 1, 1987, are installed, per the current National Electrical Code.Plus A bathroom light switch with missing cover and broken switch. Switch replaced and cover installed. 04/30/2026No
340:110-3-163(13)Garbage and rubbish disposal. Prior to disposal, garbage and rubbish containing food wastes or diapers are stored in leak-proof, non-absorbent containers and covered with tight-fitting lids when filled, stored, or not in continuous use.Trash containers on Plus A and Plus B units without lids. Lids will be placed on trash containers when not in use. 04/30/2026No
340:110-3-153.1(h)(1)(C)(ii)criminal history review results from the OBI are received by the program. However, until complete results are received, the individual does not have unsupervised access to residents; andStaff with sole responsibility of residents had only preliminary criminal background results from OBI. Staff with only preliminary results will not be solely responsible for a group of residents. 04/30/2026No
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel upon employment and submitted to Licensing within two weeks of his or her employment;Four personnel information forms not submitted within required time frame. Personnel forms will be submitted within two weeks of hire or transferring to another program. 04/30/2026No

Visit Date 3/25/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-165(5)(B)(i)All fire extinguishers are inspected, serviced, and tagged annually by a trained individual.Extinguisher located in kitchen presented with expired tag as of 1-26. Program will replace extinguisher with one that is currently tagged. 03/26/2026No
340:110-3-157(h)Bathrooms. Bathrooms are maintained in a clean and sanitary condition with adequate ventilation.Second bathroom on Plus B unit presented with unsanitary toilet. Toilet will be replaced and licensing notified. 03/27/2026No
340:110-3-157(h)(1)At least one flush toilet, hand sink, and bathtub or shower in good working condition is available for every six residents. Bathrooms are convenient to sleeping areas, living, and recreation areas.Second bathroom toilet on Plus A and Pointe Units presented with leaks when flushed. Program will submit work order for repair and notify licensing once it is completed. 03/25/2026No

Visit Date 2/12/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.1(m)(3)(A)Full-time child care personnel obtain at least 24-clock hours of professional development courses annually. Hours are prorated at two hours per month for personnel not employed for a full-calendar year.One personnel without verification of required annual training on file for 2025. Program director will ensure personnel complete required annual training and verification is on file. 02/13/2026No
340:110-3-153.1(o)(2)(F)annual performance evaluation reports and notes relating to the individual's program employment;One personnel with late annual evaluation being performed for 2025. Program director will ensure an annual evaluation is performed for all applicable personnel and verification is on file. 02/13/2026No

Visit Date 1/22/2026 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-165(4)(A)Exits are not blocked.Two program personnel were unable to unlock exit door on Plus A unit. Door will be repaired and able to be unlocked by program personnel. 01/23/2026No
340:110-3-163(13)Garbage and rubbish disposal. Prior to disposal, garbage and rubbish containing food wastes or diapers are stored in leak-proof, non-absorbent containers and covered with tight-fitting lids when filled, stored, or not in continuous use.Garbage container on Plus B unit not covered. Lid will be placed on garbage container when containing food waste and not in continuous use. 01/23/2026No
340:110-3-165(4)(B)Means of exit are adequately lighted by natural or electric light at all times to permit safe evacuation of occupants.Emergency light in hallway leading to Pointe and Landing units with one bulb not working. Emergency light located in hallway leading to Landing/Pointe units will be operational. 01/23/2026No
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel upon employment and submitted to Licensing within two weeks of his or her employment;One personnel information form submitted to licensing was not complete as it did not include dated signature of employee. Submit completed documents to licensing within required time frame. 01/23/2026No

Visit Date 12/18/2025 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-165(4)(A)Exits are not blocked.Exterior door leading out of recreation area was not able to be unlocked by program staff. All interior doors locked requiring a key. Metal beds located in courtyard area outside of Plus A unit impeded pathway to exit area near building. Exterior door in recreation area was repaired during visit. Metal beds will be moved from area tomorrow. Interior doors will be replaced by doors that do not lock. 01/01/2025No
340:110-3-165(4)(B)Means of exit are adequately lighted by natural or electric light at all times to permit safe evacuation of occupants.Exterior door exit light not operable on Plus A unit. Exit light was fixed during visit. 12/19/2025No
340:110-3-157(h)(1)At least one flush toilet, hand sink, and bathtub or shower in good working condition is available for every six residents. Bathrooms are convenient to sleeping areas, living, and recreation areas.Program does not have adequate number of toilets and sinks conveniently located and accessible to meet licensed capacity. Toilet on Pointe unit is leaking. Units required to have two toilets/sinks due to occupancy will be available. 01/01/2025No
340:110-3-157(h)(3)Hand sinks, bathtubs, and showers have cold and hot water with temperatures between 100 and 120 degrees Fahrenheit.Landing unit bathroom sink water temperature below 100 degrees. Work order submitted to maintenance for repair. 12/19/2025No
340:110-3-153.1(g)(1)References. The program obtains three references for personnel prior to employment. Copies are maintained in the employee's personnel record.Two personnel with references completed after hire and one with none on file. References will be obtained prior to hire and on file. 12/19/2025No
340:110-3-153.1(h)(1)(C)personnel applicants, prior to hire; however, the program may hire individuals, when:Five personnel hired prior to receiving proper results from OBI. Personnel will be hired only after proper results are obtained from OBI. 12/18/2025No
340:110-3-153.1(l)Orientation. Personnel receive orientation after employment date and within 30-calendar days of employment.Three personnel completed orientation after required time frame. Personnel will complete orientation within required time frame. 12/19/2025No
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel upon employment and submitted to Licensing within two weeks of his or her employment;Seven personnel information forms not submitted within two weeks of employment. Personnel information forms will be submitted to licensing within two weeks of hire/transfer. 12/19/2025No
340:110-3-154(a)(6)Residents receive a medical examination by a licensed health care professional within 60-calendar days prior to admission or within 30-calendar days following admission. However, a documented medical exam performed within the 12 months prior to admission is acceptable when a resident is transferred from another licensed program.One resident without verification of medical examination being performed by approved licensed health care professional on file. Documentation will be obtained and placed in file. 12/26/2025No

Visit Date 11/4/2025 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.2(b)(1)The program maintains a ratio of one personnel for 10 residents (1:10) during awake hours.Personnel left with sole responsibility of group of residents did not have verification on file of completing orientation and was not able to be counted in the staff/child ratio. Only personnel that meet licensing requirements will be left with sole responsibility of a group of residents. 11/05/2025No
340:110-3-157(j)Sanitation and safety. All areas are clean, sanitary, and hazard-free.Spit balls on bathroom ceiling of two units. Dryer lint on floor of Blue Moon Unit. Ceiling vents full of lint on Thunder Plus and Thunder Ridge units. Spit balls will be removed from ceiling, dryer lint will be cleaned up from floor and vents unclogged. 11/05/2025No
340:110-3-157(m)Health regulations. The program complies with buildings, utilities, grounds and food service sanitation requirements, per OAC 340:110-3-163 and 340:110-3-164, and is inspected annually by the appropriate state agency.Program is providing food preparation on site without a health inspection. Licensing will submit request for health inspection to be performed and program will provide verification once obtained. 11/05/2025No
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel upon employment and submitted to Licensing within two weeks of his or her employment;One document not provided to licensing within two weeks of employment. Personnel information forms will be submitted to licensing within two week of hire. 11/05/2025No
340:110-3-152(f)(1)(F)any time a resident receives emergency medical treatment by a licensed health care professional;Program did not notify licensing of resident receiving emergency medical treatment on 10-23-25. Program will notify licensing within one DHS working day of resident receiving emergency medical treatment. 11/05/2025No
340:110-3-154(c)Services. The program provides or facilitates services meeting service plan goals.Verification of individual and group therapy not complete in file for resident review during this audit. Documentation will be maintained on file that is current. 11/05/2025No
340:110-3-165(4)(A)Exits are not blocked.Staff unable to unlock exit door on Blue Moon unit. All program staff that are on a unit with residents will possess a key that is able to unlock exit doors. 11/05/2025No
340:110-3-165(4)(B)Means of exit are adequately lighted by natural or electric light at all times to permit safe evacuation of occupants.Exit light on Thunder Ridge and Thunder Plus units needing repair. Exit lights will be repaired or replaced. 11/07/2025No
340:110-3-165(5)(B)(i)All fire extinguishers are inspected, serviced, and tagged annually by a trained individual.Extinguisher located on Blue Moon unit with tag that did not identify when it was inspected. Extinguisher that is currently tagged will be placed on unit. 11/05/2025No
340:110-3-163(11)(C)Water closets, sinks, bathtubs, and showers are properly connected to a water and sewer system approved by the Construction Industry Board and in good working condition.Shower not draining on Blue Moon unit. Plumbing repair in progress on Landing unit. Toilet leaking on Thunder Plus unit. Necessary repairs will be made to ensure proper drainage is occurring. 11/07/2025No
340:110-3-157(n)Fire safety. The program complies with the state fire marshal's office regulations for construction and fire safety and is inspected annually by the state fire marshal's office or its designee.Last inspection performed 10-8-24. Program will request inspection be performed and provide licensing with documentation once obtained. 11/05/2025No
340:110-3-165(7)(E)The use of temporary wiring or extension cords as permanent wiring is strictly prohibited. Extension bars are acceptable if there is documentation that a circuit breaker or fuse is built into the unit.Extension cord used for television on Thunder Ridge unit. Extension cord will be removed. 11/05/2025No
340:110-3-153.1(h)(1)(C)personnel applicants, prior to hire; however, the program may hire individuals, when:One personnel hired prior to obtaining an approved result from OBI. Program will only hire personnel after receiving a complete approved, preliminary or exception result from OBI. 11/05/2025No
340:110-3-153.1(g)(1)References. The program obtains three references for personnel prior to employment. Copies are maintained in the employee's personnel record.One personnel without verification on file. Obtain references for personnel and submit to licensing. 11/07/2025No
340:110-3-153.1(l)(1)Personnel receive orientation prior to assignment as the primary personnel responsible for residents.One personnel without verification on file. Verification provided to licensing. 11/07/2025No

Visit Date 9/11/2025 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-163(8)Laundry. Laundry areas are maintained in a clean and safe condition. Equipment installation meets safety requirements.Lint from dryer vent located on Scissor Tail A unit observed on wall. Dyer vent will be cleared in order to properly move lint from dryer. 09/12/2025No
340:110-3-154.3(e)(2)(C)(iii)the dosage, date and time administered, and signature of the individual administering the medication;MAR observed to have several blanks for medications administered to residents on 9-9, 9-10 and 9-11 of 2025. Documentation of administered medication will be maintained and up to date. 09/12/2025No
340:110-3-154(a)(6)Residents receive a medical examination by a licensed health care professional within 60-calendar days prior to admission or within 30-calendar days following admission. However, a documented medical exam performed within the 12 months prior to admission is acceptable when a resident is transferred from another licensed program.One resident without verification of timely medical examination on file. Documentation will be obtained and on file or appointment scheduled for resident. Program will notify licensing once completed. 09/12/2025No
340:110-3-154(b)(1)(B)(vi)names and dated signatures of those participating in service plan development.Program director failed to sign off on initial service plan for one resident. Signature will be obtained. 09/12/2025No
340:110-3-157(h)Bathrooms. Bathrooms are maintained in a clean and sanitary condition with adequate ventilation.Mold observed on ceiling in Scissor Tail B unit bathroom. Shower curtains severely water stained. Repairs will be completed and items replaced as necessary. Program will notify licensing once completed. 09/19/2025No
340:110-3-157(j)Sanitation and safety. All areas are clean, sanitary, and hazard-free.Drain clogged in Landing unit bathroom causing standing water. Trash bag tacked to wall on Scissor Tail B unit. Trash containers without lids and litter on floor of units and resident bedrooms. Storage areas on units presented with dead roaches and broken items laying about in an unorganized manner. Work order will be submitted to make repair on drain. Trash containers will be maintained in a sanitary manner. Storage areas will be cleaned and maintained in a sanitary manner. 09/12/2025No
340:110-3-157(j)(5)Indoor resident areas are maintained between 65 and 85 degrees Fahrenheit.Bedroom on Pointe unit registered 63 degrees indoor temperature. Adjustments will be made to ensure indoor temperatures are maintained between 65 and 85 degrees. 09/12/2025No
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Vents clogged with lint in bathrooms and day rooms of all units. Vent will be cleared. 09/12/2025No

Visit Date 7/17/2025 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-165(3)(B)Evacuation plan. Evacuation plans are posted in prominent locations on all floors in each building.Evacuation plan not posted in resident units. Evacuation plans will be posted on each unit. A copy of the evacuation plan will be submitted to licensing. 07/21/2025No
340:110-3-165(4)(A)Exits are not blocked.Lighted exits leading to the outside were blocked due to inability to unlock all doors or gates in order to evacuate the facility. Some of the initial doors were not able to be unlocked and direct care personnel reported not having the key to perform that task. The second enclosure of chain link is pad locked and none of them were unlocked during process of checking evacuation process. The third area with locked wooden gate was not reached. All locked exit doors will have an operational key available to staff working each respective unit. 07/18/2025No
340:110-3-163(1)(A)Exterior and interior surfaces are maintained in sound condition and free of holes, peeling paper, and paint.There continues to be peeling paint in areas throughout the facility. Ceilings in bathroom areas, above some of the showers, resident bedrooms, unit dayrooms and hallways. Program will continue making repairs to areas with peeling paint. Progress will be shared with licensing. 07/17/2025No
340:110-3-157(j)Sanitation and safety. All areas are clean, sanitary, and hazard-free.Food and other debris observed in floor or resident rooms. Program will perform daily checks and clean accordingly. 07/18/2025No
340:110-3-154(a)(6)Residents receive a medical examination by a licensed health care professional within 60-calendar days prior to admission or within 30-calendar days following admission. However, a documented medical exam performed within the 12 months prior to admission is acceptable when a resident is transferred from another licensed program.One resident file did not have verification of a timely medical examination being performed. Obtain verification of medical examination that meets criteria or schedule one. Program will notify licensing once obtained. 07/25/2025No
340:110-3-154(e)(4)(C)the individual's name, address, and relationship to whom the resident is discharged.Two discharge summaries did not include information noting to whom the resident was discharged. Program will include information to whom the resident was discharged. 07/18/2025No
340:110-3-153.1(o)(2)(C)criminal history review requests and results documentation;Program will obtain result and place in file for individual identified during this audit. Administrative staff will request result from OBI and notify licensing once obtained. 07/17/2025No

Visit Date 5/22/2025 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-163(13)Garbage and rubbish disposal. Prior to disposal, garbage and rubbish containing food wastes or diapers are stored in leak-proof, non-absorbent containers and covered with tight-fitting lids when filled, stored, or not in continuous use.One trash bag located in cafeteria was hanging from the wall that was leaking. Garbage container on Plus A unit without a lid. Trash containers will have a tight fitting lid in place when holding waste and not in continuous use. 05/23/2025No
340:110-3-157(j)Sanitation and safety. All areas are clean, sanitary, and hazard-free.Food particles, food packages and other debris observed on floor in cafeteria and around trash containers on some of the units. Numerous spitballs on ceiling of unit bathrooms. Program will maintain floors in sanitary condition. 05/23/2025No
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Ceiling of Blue Moon unit continues with cracked and peeling drywall. There continues to be water leaks present from the ceiling in different areas of the facility. Plywood covering window of bedroom on Blue Moon unit is splintering. Program has submitted bids for roof repair. Licensing will be notified of on-going process in repairing facility roof. 05/22/2025No
340:110-3-165(4)(A)Exits are not blocked.External exits are blocked by vegetation impeding ability to move away from the building and at least two wooden gates that are not operational laying on the ground. Program will remove obstacles from path of exits. 05/30/2025No
340:110-3-153.1(g)(1)References. The program obtains three references for personnel prior to employment. Copies are maintained in the employee's personnel record.One personnel without verification of references being obtained prior to hire. Verification of references will be placed in file for personnel identified during audit. Program will provide verification to licensing. 05/23/2025No
340:110-3-153.1(h)(1)(C)personnel applicants, prior to hire; however, the program may hire individuals, when:One personnel hired prior to receiving a complete approved, preliminary or exception from OBI. Program will only hire personnel after receiving a complete approved, preliminary or exception result from OBI. 05/22/2025Yes
340:110-3-153.1(o)(2)(C)criminal history review requests and results documentation;Complete results for one personnel not available during audit. Program will request complete result from OBI for personnel identified during audit. 05/23/2025No
340:110-3-157(h)(3)Hand sinks, bathtubs, and showers have cold and hot water with temperatures between 100 and 120 degrees Fahrenheit.Water temperature in sink of Scissor Plus A unit reading at 70 degrees. Program will have hot water accessible in sink that meets requirements. 06/06/2025No

Visit Date 3/13/2025 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.1(g)(1)References. The program obtains three references for personnel prior to employment. Copies are maintained in the employee's personnel record.References for two personnel not obtained prior to employment. Program will obtain three references for all employees including those under contract prior to employment. 03/13/2025No
340:110-3-153.1(h)(1)(C)personnel applicants, prior to hire; however, the program may hire individuals, when:One personnel hired prior to receiving approved results from OBI. Program will obtain complete approved, exempt or preliminary results from OBI prior to hire for all employees including those under contract. 03/13/2025Yes
340:110-3-153.1(l)Orientation. Personnel receive orientation after employment date and within 30-calendar days of employment.Orientation for one personnel not completed within 30 days of employment. All employees including those under contract will complete orientation within 30 days of employment. 03/13/2025No
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel upon employment and submitted to Licensing within two weeks of his or her employment;Form not submitted to licensing within two weeks of employment for three personnel. Program will submit personnel information form for all employees including those under contract to licensing within two weeks of employment. 03/13/2025No
340:110-3-153.1(m)(3)(E)When residents are in care on the facility premises or on a program-sponsored field trip, at least one personnel is present with current age-appropriate first aid and cardio-pulmonary resuscitation (CPR) documentation. All other child care personnel obtain and maintain age-appropriate first aid and CPR within 90-calendar days of employment. CPR and first aid training are conducted by a certified instructor from an OKDHS-approved source.One personnel without current CPR/First Aid certification on file. Documentation will be submitted to licensing for personnel identified during this audit. 03/13/2025No
340:110-3-154(a)(6)Residents receive a medical examination by a licensed health care professional within 60-calendar days prior to admission or within 30-calendar days following admission. However, a documented medical exam performed within the 12 months prior to admission is acceptable when a resident is transferred from another licensed program.One resident admitted for over six months without a medical examination on file. Medical examination will be scheduled for resident and verification submitted to licensing. 03/13/2025No
340:110-3-157(h)(3)Hand sinks, bathtubs, and showers have cold and hot water with temperatures between 100 and 120 degrees Fahrenheit.Bathroom sink temperature on Blue Moon reading 133 degrees, Pointe reading 131 degrees and Plus A reading 55 degrees. Work order to correct water temperatures in bathroom sinks identified during this audit will be submitted to maintain between 100 and 120 degrees. Program will notify licensing personnel once this is completed. 03/13/2025No
340:110-3-157(j)(5)Indoor resident areas are maintained between 65 and 85 degrees Fahrenheit.Bedroom in Thunder A unit temperature reading 64 degrees and bedroom on Pointe unit temperature reading of 62 degrees. Program will perform indoor temperature readings morning, afternoon and overnight and adjust thermostat as necessary to maintain temperature between 65 and 85 degrees. 03/13/2025No
340:110-3-157(j)(7)Floors, walls, ceilings, doors, and windows are in good condition.Dust particles and lint clinging to ceiling in numerous resident bedrooms directly in line with air vents. Ceiling in dayroom of Blue Moon continues to show disrepair in location where water leakage was observed during the 11-5-24 visit. Clothing closet with hole in drywall. Baseboards missing and peeling in resident bedrooms and day rooms. Program will clean ceilings, and repaint. Repair drywall hole in clothing closet. Replace or repair baseboard throughout facility. Notify licensing personnel of progress. 03/13/2025No
340:110-3-157(k)(5)During mealtimes, each resident is provided table space with a chair or a rotation schedule is followed.Two units did not have adequate table space for residents use during meal time. At least two tables should be on all units to provide adequate table space for resident use during meals. 03/13/2025No
340:110-3-163(1)(A)Exterior and interior surfaces are maintained in sound condition and free of holes, peeling paper, and paint.Peeling paint on ceilings and walls throughout the facility. Program will begin repairing and painting interior walls and ceilings as necessary keeping licensing updated with progress. 03/13/2025No
340:110-3-163(12)Electrical. The electrical distribution system is sized, installed, and maintained in a safe manner, per the Oklahoma Electrical Licensing Act. Portions of the electrical system constructed, repaired, or replaced after June 1, 1987, are installed, per the current National Electrical Code.Electrical outlet in resident room secured by tape on Plus B unit. Electrical outlet in resident bedroom will be repaired and program will notify licensing of completion. 03/13/2025No
340:110-3-164(4)(C)A thermometer is located in a conspicuous place in each refrigerator and freezer.Several freezers did not have thermometers locating in them and others were not working properly. Operable thermometers will be placed in freezers and program will notify licensing of completion. 03/13/2025No
340:110-3-165(5)(A)Smoke detectors. The residential child care facility has operable smoke detectors located according to NFPA 72 as adapted by the state fire marshal. The detector is powered by battery, alternating current, or other power source. Upon inspection, a battery operated detector found inoperable is replaced immediately with an operable system. For facilities licensed after October 1, 2001 a hard-wired system is installed.Smoke detector located in resident bedroom presented with disconnected wiring. Repair of smoke detector will be completed and licensing notified of completion. 03/13/2025No
340:110-3-163(13)Garbage and rubbish disposal. Prior to disposal, garbage and rubbish containing food wastes or diapers are stored in leak-proof, non-absorbent containers and covered with tight-fitting lids when filled, stored, or not in continuous use.Garbage containers on all units without tight fitting lids. There was also a trash bag attached to the wall used for containing waste items. Garbage container with a tight fitting lid will be on all units. Program will notify licensing once completed. 03/13/2025No
340:110-3-153.1(o)(2)(C)criminal history review requests and results documentation;Program did not have documentation on file for two personnel with valid results issued by OBI. Program provided result for one personnel at the end of this visit. Other documentation will be requested from OBI and program notify licensing once obtained. 03/13/2025No

Visit Date 1/28/2025 Visit Type Partial Purpose of Visit Complaint
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-157(h)(1)At least one flush toilet, hand sink, and bathtub or shower in good working condition is available for every six residents. Bathrooms are convenient to sleeping areas, living, and recreation areas.Toilet on Pointe Unit has a small leak. Work order will be submitted for toilet repair. Program will notify licensing when completed. 01/28/2025No
340:110-3-157(h)(3)Hand sinks, bathtubs, and showers have cold and hot water with temperatures between 100 and 120 degrees Fahrenheit.Sink water in bathroom of Blue Moon unit reading 135 degrees. Sink water in bathroom of Scissor Tail A unit reading 50 degrees. Work order will be submitted to adjust water temperatures in bathroom sinks on respective units. Program will notify licensing when completed. 01/28/2025No

Visit Date 1/3/2025 Visit Type Partial Purpose of Visit Complaint
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel upon employment and submitted to Licensing within two weeks of his or her employment;Two personnel information forms not submitted within two weeks of employment. Program will submit information form to licensing for personnel identified during this audit. 01/03/2025No

Visit Date 11/5/2024 Visit Type Full Purpose of Visit Complaint
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.1(h)(1)(C)personnel applicants, prior to hire; however, the program may hire individuals, when:One personnel hired prior to receiving preliminary or complete approved results from OBI. Program will not hire personnel until a preliminary or complete approved result is obtained from OBI. 11/05/2024Yes
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel upon employment and submitted to Licensing within two weeks of his or her employment;Two personnel form not submitted within two weeks of employment and one not completed correctly. Complete personnel information form will be submitted within two weeks of hire. 11/05/2024No
340:110-3-153.1(m)(3)(E)When residents are in care on the facility premises or on a program-sponsored field trip, at least one personnel is present with current age-appropriate first aid and cardio-pulmonary resuscitation (CPR) documentation. All other child care personnel obtain and maintain age-appropriate first aid and CPR within 90-calendar days of employment. CPR and first aid training are conducted by a certified instructor from an OKDHS-approved source.One personnel without current CPR/First Aid certification. Personnel will obtain current certification. 11/22/2024No
340:110-3-163(1)(A)Exterior and interior surfaces are maintained in sound condition and free of holes, peeling paper, and paint.Peeling paint and cracks on numerous walls and ceilings of dayroom, bedrooms and hallways within the facility. Two containers located in dayroom catching water dripping from ceiling. Program will begin performing repairs and keep licensing updated on progress. 11/05/2024No
340:110-3-163(1)(C)Floors are cleanable and in good repair.Resident bathroom floors are in disrepair. Baseboards missing or in disrepair in areas of the facility. One dryer vent clogged and not mounted securely to wall. Program will begin performing repairs and keep licensing updated on progress. 11/05/2024No
340:110-3-163(5)Ventilation. Rooms are ventilated. Ventilation systems and windows comply with building and fire codes of the local or state governmental authority having jurisdiction. Non-habitable areas, such as bathrooms and food preparation areas, may provide other approved ventilation systems in lieu of windows or skylights. Adequately designed, maintained, and operated heating and cooling systems meet the ventilation requirements.Vent located in resident bedroom missing. Vents in several bathroom areas are clogged. Vents in numerous resident bedrooms are emitting dust particles that are clinging to wall and ceiling of room. Program will begin performing repairs and keep licensing updated on progress. 11/05/2024No
340:110-3-153.1(o)(2)(E)three references;Four personnel without references on file. Program will obtain references and submit to licensing. 11/22/2024No

Visit Date 8/6/2024 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.1(g)(1)References. The program obtains three references for personnel prior to employment.Three personnel with only two references on file and one personnel with three references without dated signature of who completed it. Personnel identified during this audit will have three completed references on file. 08/07/2024No
340:110-3-153.1(m)(3)(E)When residents are in care on the facility premises or on a program-sponsored field trip, at least one personnel is present with current age-appropriate first aid and cardio-pulmonary resuscitation (CPR) documentation. All other child care personnel obtain and maintain age-appropriate first aid and CPR within 90-calendar days of employment. CPR and first aid training are conducted by a certified instructor from an OKDHS-approved source.Two personnel without current certifications on file. Personnel identified during this audit will obtain current certification and provide to licensing personnel. 08/16/2024No
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel and submitted to Licensing within two weeks of his or her employment;One personnel form received after two weeks of employment. Program will submit personnel information form to licensing within two weeks hire date regardless of length of employment. 08/06/2024No

Visit Date 4/23/2024 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153(c)(2)When completed, a copy of the auditor's letter including a statement verifying the programs financial records accurately reflect its financial operations per generally accepted accounting principles, is submitted to Licensing.Program did not provide an auditor letter that met licensing requirements. Program will obtain current auditor letter that meets licensing standards and submit as required. 04/23/2024No
340:110-3-153.1(g)(1)References. The program obtains three references for personnel prior to employment.One personnel only had two completed references on file. One personnel had three references on file without date documented showing they were obtained prior to employment. Program will obtain three complete references and have them on file prior to employment. 04/23/2024No
340:110-3-153.1(l)Orientation. Personnel receive orientation within 30-calendar days of employment.Six personnel did not have verification of completing orientation within 30 days of employment on file. Personnel will complete orientation within 30 days of employment and have documentation on file for future verification. Program will submit documentation to licensing personnel once form is completed. 04/23/2024No
340:110-3-153.1(m)(3)Professional development for child care personnel. Child care personnel receive professional development.Three personnel did not have documentation on file of meeting annual training requirements for 2023. Personnel will complete required annual training and have on file for future verification. 04/23/2024No
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel and submitted to Licensing within two weeks of his or her employment;Two personnel forms not submitted to licensing within two weeks of employment. Personnel information forms will be submitted to licensing within two weeks of employment. 04/23/2024No
340:110-3-154(a)(5)Residents receive a medical examination by a licensed health care professional within 60-calendar days prior to admission or within 30-calendar days following admission. However, a documented medical exam performed within the 12 months prior to admission is acceptable when a resident is transferred from another licensed program.Three resident files reviewed did not have verification of a medical examination being performed by a licensed health care professional as defined by licensing standards. Program will obtain verification of medical examinations performed by licensed health care professional as defined by licensing requirements on file for residents within required time frames. 04/23/2024No

Visit Date 12/5/2023 Visit Type Full Purpose of Visit Periodic
RequirementRegulation DescriptionNonCompliance ObservedPlan To CorrectCorrection DateNRS
340:110-3-153.1(l)Orientation. Personnel receive orientation within 30-calendar days of employment.Three personnel without verification of completing orientation within required time frame. Personnel will complete required training and program will submit verification once completed. 12/08/2023No
340:110-3-153.1(o)(2)(C)criminal history review requests and results documentation;Program did not have verification of complete result for personnel as identified on review form. Program personnel will request OBI mail complete result for personnel identified on summary and notify licensing that is was obtained. 12/05/2023No
340:110-3-165(7)(E)The use of temporary wiring or extension cords as permanent wiring is strictly prohibited. Extension bars are acceptable if there is documentation that a circuit breaker or fuse is built into the unit.Extension cord in use for freezer located in food storage area of kitchen., Program will replace extension cord with a surge protector. 12/05/2023No




Complaint Summary since 10/7/2023
Any complaint investigation that rises to the level of abuse/neglect is referred to OKDHS Child Welfare Services for screening and investigation. All other complaint allegations are investigated by Oklahoma Child Care Services. Only substantiated complaints are available for viewing online.
Complaint Received 6/18/2026
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.3(e)(3)Prescription medications are administered, per container instructions, including only administering when the medication is part of a prescribed therapeutic treatment and only to the resident whose full name is on the container label.Additional Non-Compliance Found During Investigation: Health & Medical Services: Staff failed to ensure prescription medication was provided only to the resident whose name was listed on the medication container.Notice to Comply provided to program for completion.Determined During Course of Investigation

Complaint Received 5/13/2026
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-152(f)(1)(G)incidents involving law enforcement, excluding residents absent without permission; orAdditional Non-Compliance Found During Investigation: Notification: Program failed to notify licensing of law enforcement contact on 5-11-26 regarding resident assault/battery on program personnel. Scissortail will ensure that DHS is notified of all incidents involving law enforcement. An email will be sent with the parties involved and the incident.Determined During Course of Investigation

Complaint Received 5/7/2026
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(2)threatening, harsh, humiliating, cruel, abusive, or degrading language;Behavior Management: Staff intimidating residents by calling them "informants". The individual involved in this allegation is no longer employed with the agency. A staff meeting will be held by 6-30-26 to discuss conversational boundaries with all current staff. It will be emphasized that verbal interactions between youth and staff must be appropriate and therapeutic at all times. Substantiated
340:110-3-152(f)(1)(G)incidents involving law enforcement, excluding residents absent without permission; orAdditional Non-Compliance Found During Investigation: Notification: Program failed to notify licensing of law enforcement contact made on 4-19-26 regarding assault/battery of program personnel. Scissortail’s Program Director and Administrative Staff will ensure that Licensing is notified of all incidents involving law enforcement; an email will be sent with the parties involved and the incident.Determined During Course of Investigation
340:110-3-153.1(b)Personnel and responsibilities. The program recruits personnel with specialized skills, knowledge, and the cultural understanding and competencies necessary for quality residential care services. Personnel demonstrate responsible behavior reasonably ensuring residents' care and safety. Personnel cooperate with Oklahoma Human Services (OKDHS) staff, including monitoring visits and investigations.Personnel: Program personnel observed to be wearing gang affiliated clothing and using gang signs while on duty. During the monthly staff meeting for June, Scissortail’s Program Director and Leadership will review proper dress code protocol and conversational boundaries with all current staff. It will be emphasized that verbal interactions between youth and staff must always be appropriate and therapeutic and staff must be in approved uniform or clothing while on the units.Substantiated
340:110-3-153.1(b)Personnel and responsibilities. The program recruits personnel with specialized skills, knowledge, and the cultural understanding and competencies necessary for quality residential care services. Personnel demonstrate responsible behavior reasonably ensuring residents' care and safety. Personnel cooperate with Oklahoma Human Services (OKDHS) staff, including monitoring visits and investigations.Additional Non-Compliance Found During Investigation: Personnel: Program personnel did not cooperate with OKDHS staff during the complaint investigation. Program Director will demonstrate open communication with OKDHS/Licensing to ensure ongoing cooperation with licensing. A staff meeting will be held by 6-30-26 to discuss expectations of personnel to respond timely, be professional and provide accurate information. Determined During Course of Investigation
340:110-3-154.2(b)(2)threatening, harsh, humiliating, cruel, abusive, or degrading language;Additional Non-Compliance Found During Investigation: Personnel: Program personnel using profanity in presence of residents. The individual involved in this allegation is no longer employed with the agency. During the monthly staff meeting for June 2026, it will be emphasized that verbal interactions between youth and staff must be appropriate and therapeutic at all times.Determined During Course of Investigation

Complaint Received 4/21/2026
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-152(f)(1)(G)incidents involving law enforcement, excluding residents absent without permission; orAdditional Non-Compliance Found During Investigation: Notifications: Program did not notify Licensing of an incident involving law enforcement that occurred on 4/18/26.Plan of correction received from program as follows: "The Program Director will continue to maintain compliance with Licensing requirements and ensure timely notification of all incidents involving law enforcement, emergency personnel or medical emergencies." Plan of correction date: 7/1/26Determined During Course of Investigation

Complaint Received 2/13/2026
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-153.1(b)Personnel and responsibilities. The program recruits personnel with specialized skills, knowledge, and the cultural understanding and competencies necessary for quality residential care services. Personnel demonstrate responsible behavior reasonably ensuring residents' care and safety. Personnel cooperate with Oklahoma Human Services (OKDHS) staff, including monitoring visits and investigations.Additional Non-Compliance Found During Investigation: Personnel: Staff members did not demonstrate responsible behavior, which resulted in a resident being able to steal a staff member's keys and go AWOL with other residents.Signed Notice to Comply and plan of correction documents received from program. Plan of correction was stated as follows: "During April’s staff meeting, the Program Director will review expectations regarding supervision, accountability, and proper behavior management with staff. Emphasis will be placed on maintaining control of keys and ensuring resident safety at all times." Plan of correction date: 4/30/26.Determined During Course of Investigation

Complaint Received 2/4/2026
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel upon employment and submitted to Licensing within two weeks of his or her employment;Personnel: Staff working at program without a personnel information form being submitted within two weeks of hire. 3-23-26 The personnel information form had been previously submitted during the employee’s initial hire for a different program; however, it was not resent when the employee transferred locations. The form has now been placed in the employee’s file and submitted appropriately. Moving forward, HR will ensure all personnel information forms are submitted to the appropriate party within the required two-week timeframe.Determined During Course of Investigation
340:110-3-154.3(e)(3)Prescription medications are administered, per container instructions, including only administering when the medication is part of a prescribed therapeutic treatment and only to the resident whose full name is on the container label.Additional Non-Compliance Found During Investigation: Documentation of residents MAR did not reflect medications being administered as prescribed. 3-11-26 Nursing Staff and medication-passing staff completed a refresher training on accurate and timely MAR documentation; correct use of refusal/hold codes; and matching MAR entries to current physician orders. The nurse will review the MARs every morning to ensure documentation is complete for all medication passes from the previous 24 hours and that entries are in compliance with physician orders and policy.Determined During Course of Investigation

Complaint Received 1/11/2026
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(15)enticing or allowing residents to engage in verbal or physical altercation.Additional Non-Compliance Found During Investigation: Behavior Management: Program personnel escalating behaviors of residents instead of deescalating. Program will hold a monthly staff meeting in February 2026 and the program director will review proper behavior management and de-escalation techniques to ensure safe and appropriate responses are used to address resident behaviors. Determined During Course of Investigation

Complaint Received 1/8/2026
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(1)behaviors that could cause physical pain, such as shaking, striking, spanking, grabbing, yanking, pulling, pushing, choking, threatening, or other cruel treatment;Behavior Management: Staff member stabbed a resident with a writing instrument, causing minor injury.Plan of correction received from program as follows: "The staff member involved in the incident was terminated from the agency following immediate intervention and review of the incident." Plan of correction date: 1/9/26Substantiated

Complaint Received 11/12/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(15)enticing or allowing residents to engage in verbal or physical altercation.Additional Non-Compliance Found During Investigation: Behavior Management: Residents got into a physical fight on 11/9/25 and two staff members failed to intervene.Plan of correction received from program as follows: "Staff will review proper de-escalation techniques during April’s staff meeting. The Program Director will continue to schedule Handle With Care refresher training for staff as needed." Plan of correction due date: 4/30/26Determined During Course of Investigation

Complaint Received 10/31/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(3)making or allowing derogatory or sarcastic remarks regarding a resident or his or her family, race, gender, religion, or cultural background;Behavior Management: Personnel referred to residents in a derogatory manner. Discussed importance of respectful and professional communication with residents during the monthly staff meeting of 11-19-25. Substantiated
340:110-3-154.2(b)(8)seclusion;Additional Non-Compliance Found During Investigation: Behavior Management: Male residents locked in their room when female residents were on the unit using toileting facilities. Youth are transported from shared areas prior to another unit accessing toileting facilities, and units are no longer co-ed. Additionally, maintenance removed bedroom doors as of 11-14-25. Determined During Course of Investigation

Complaint Received 10/14/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-157(h)(1)At least one flush toilet, hand sink, and bathtub or shower in good working condition is available for every six residents. Bathrooms are convenient to sleeping areas, living, and recreation areas.Physical Facilities: Showers on female unit not operational. The issue was inspected, lines were thoroughly snaked upstream and downstream, and all fixtures were tested to ensure proper flow. To prevent future issues, the maintenance team will conduct regular inspections and snaking of the lines. All lines are currently open and functioning properly.Substantiated

Complaint Received 9/26/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(2)threatening, harsh, humiliating, cruel, abusive, or degrading language;Behavior Management: Staff used inappropriate language during a conversation with a resident. Program failed to provide a plan of correction as requested. Substantiated

Complaint Received 7/16/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-163(3)Tobacco use. Tobacco use includes simulated tobacco products. The program prohibits tobacco use:Buildings, utilities, and grounds regulations: Residents smoking vape at the facility. Program failed to provide a plan of correction as requested. Substantiated

Complaint Received 6/30/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(15)enticing or allowing residents to engage in verbal or physical altercation.Behavior Management: Staff member enticing residents to fight. Personnel involved was terminated 8-6-25. Program will be providing re-training to all staff covering positive behavior management strategies, conflict de-escalation, professional boundaries, ethical responsibilities and mandatory reporting and prevention of abuse or neglect by 8-30-25. Substantiated

Complaint Received 6/10/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(a)(2)behavior management methods;Additional Non-Compliance Found During Investigation: Behavior Management: Improper restraint technique was used in dealing with a resident's behaviors.Notice to Comply provided to program for completion by 10/5/25. Signed Notice to Comply was received 10/7/25. Staff is to be retrained in Handle With Care to ensure they are using proper restraint techniques. Plan of correction due date is 10/30/25.Determined During Course of Investigation

Complaint Received 6/9/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(1)behaviors that could cause physical pain, such as shaking, striking, spanking, grabbing, yanking, pulling, pushing, choking, threatening, or other cruel treatment;Behavior Management: Staff member spit on a resident.Notice to Comply received from program as follows: "The accused staff is no longer employed with the agency. Other direct care staff will continue to be refreshed on the importance of remaining patient and consistent, utilizing therapeutic de-escalation techniques and have access to additional ongoing HWC training if and as needed." Plan of correction date was 6/11/25.Substantiated
340:110-3-154.2(b)(1)behaviors that could cause physical pain, such as shaking, striking, spanking, grabbing, yanking, pulling, pushing, choking, threatening, or other cruel treatment;Behavior Management: Staff member punched a resident in the nose, causing injury.Notice to Comply received from program as follows: "The accused staff is no longer employed with the agency. Other direct care staff will continue to be refreshed on the importance of remaining patient and consistent, utilizing therapeutic de-escalation techniques and have access to additional ongoing HWC training if and as needed." Plan of correction date was 6/11/25.Substantiated

Complaint Received 5/30/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(15)enticing or allowing residents to engage in verbal or physical altercation.Additional Non-Compliance Found During Investigation: Staff allowed residents to fight one another in the unit bathroom. Personnel terminated and staff reminded to keep resident in line of sight. Determined During Course of Investigation

Complaint Received 2/19/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-157(j)(5)Indoor resident areas are maintained between 65 and 85 degrees Fahrenheit.Physical facility: Indoor temperature is below 65 degrees. Program has failed to provide a plan of correction as requested by licensing personnel.Substantiated

Complaint Received 2/4/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.1(a)(3)(Q)Sexual behavior. Residents are protected from personnel behavior of a sexual nature. Personnel address resident inappropriate sexual behavior.Program: Residents have been allowed to watch inappropriate programming with program personnel. Program has failed to provide a plan of correction as requested by licensing personnel.Substantiated
340:110-3-153.1(b)Personnel and responsibilities. The program recruits personnel with specialized skills, knowledge, and the cultural understanding and competencies necessary for quality residential care services. Personnel demonstrate responsible behavior reasonably ensuring residents' care and safety. Personnel cooperate with Oklahoma Human Services (OKDHS) staff, including monitoring visits and investigations.Personnel: Personnel have been terminated due to inappropriate interactions with residents. Program has failed to provide a plan of correction as requested by licensing personnel. Substantiated

Complaint Received 1/24/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(15)enticing or allowing residents to engage in verbal or physical altercation.Behavior Management: Staff did not intervene during resident altercation.Plan of correction received from program as follows: "The accused staff member's employment was terminated due to performance-related concerns. The Program Director went over policy/procedures and tips related to therapeutic behavior intervention and crisis-intervention during January's monthly staff meeting." Plan of correction date was 1/20/25.Substantiated

Complaint Received 1/23/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-153.1(o)(2)(A)an OKDHS-provided personnel information sheet, completed for each personnel upon employment and submitted to Licensing within two weeks of his or her employment;Additional Non-Compliance Found During Investigation: Personnel: One personnel information form submitted to licensing on 2-20-25 for staff hired 11-18-24. As of 2-20-25 all personnel information forms will be submitted within two weeks of hire. Determined During Course of Investigation
340:110-3-152(f)(1)(F)any time a resident receives emergency medical treatment by a licensed health care professional;Additional Non-Compliance Found During Investigation: Organization: Program failed to notify licensing of resident receiving emergency medical treatment on 1-23-25 and 2-5-25. As of 3-5-25 director will promptly notify licensing when a client is taken to emergency room. Determined During Course of Investigation

Complaint Received 1/15/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.1(a)(3)(P)Sleep. The program provides adequate time and facilities for proper rest and sleep appropriate for each resident's age, health needs, safety, and activities.Program: Resident sleeping on a mat located on floor only because bedroom door would not lock. Client was given a mat on the evening of January 15th to sleep on. Moving forward, security will promptly contact maintenance to resolve any issues with bedroom locks to ensure clients are able to access bedrooms safely. The following morning, maintenance fixed the lock.Substantiated
340:110-3-163(1)(B)Windows and doors are in good repair, and free of broken glass or hazards.Building and Utilities: Resident bedroom door with a broken key inside the handle.On January 16th, the deadbolt was removed and replaced with a new one. Moving forward, security will notify maintenance immediately regarding any and all door/lock issues.Substantiated
340:110-3-157(j)(1)Harmful substances and objects not essential to facility operation are prohibited on the premises. Other poisonous, flammable, or harmful materials are locked when not under adult supervision.Physical facility: Residents gained access to an electric griddle. During a meeting with security on 2-17-25 the established protocol was reviewed to remind that visitors are prohibited to bring any items into the facility, including cooking materials. Security was instructed to conduct thorough checks of storage areas for contraband during their daily walk-throughs. Substantiated

Complaint Received 1/9/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-153.2(b)Programs meet minimum ratios in (1) through (4) of this subsection. Based on individual program or resident needs, per (a) of this Section, additional program personnel may be required.Additional Non-Compliance Found During Investigation: Supervision: Only one program personnel present with at least ten residents in the outdoor recreation area and four residents were able to AWOL from the program. Staff meeting held on 10-29-24 reviewed protocols and emphasized to all security personnel, shift leads and direct care staff that residents must be accompanied by a minimum of two staff members at all times when in the recreational yard. Determined During Course of Investigation

Complaint Received 1/6/2025
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-157(j)Sanitation and safety. All areas are clean, sanitary, and hazard-free.Physical Facility: Conditions of facility is unsanitary with trash, dirt and food items on floor. Monthly staff meeting held on 1-20-25 to address importance of cleanliness. Emphasized the necessity of daily cleaning and the valuable life skills that maintaining cleanliness instills in residents. Staff are expected to adhere to assigned cleaning schedules and ensure residents follow their designated chore schedules. Substantiated

Complaint Received 12/30/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-163(1)(B)Windows and doors are in good repair, and free of broken glass or hazards.Buildings, Utilities and Grounds: Broken window used by resident to AWOL from program. Program has failed to provide a plan of correction as requested by licensing personnel.Substantiated
340:110-3-157(k)(5)During mealtimes, each resident is provided table space with a chair or a rotation schedule is followed.Additional Non-Compliance Found During Investigation: Physical Facility: Not enough table space available for residents during mealtimes. Program has failed to provide a plan of correction as requested by licensing personnel.Determined During Course of Investigation

Complaint Received 12/17/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-157(j)(5)Indoor resident areas are maintained between 65 and 85 degrees Fahrenheit.Physical Facility: Indoor temperature below 65 degrees. As of 1-22-25 the facility heating system is operating effectively and thermostat is being maintained at the appropriate temperature. Substantiated
340:110-3-154.1(a)(3)(C)Personal care and hygiene. Residents are provided facilities and personal care, hygiene, and grooming supplies.Program: Personal hygiene products not available. Program provides hygiene products to residents at the time of admission and supply order are placed on the 1st and 15th of each month. Company credit card is issued to program directors to purchase items if supplies are depleted before supplies are replenished. Substantiated
340:110-3-153.2(b)(1)The program maintains a ratio of one personnel for 10 residents (1:10) during awake hours.Supervision: One personnel alone supervising two separate units. During staff monthly staff meeting held on 1-20-25 a discussion with shift leads and supervisors stressed the importance of ensuring adequate staffing levels for all shifts to maintain proper coverage. It is the on-call supervisor's duty to find coverage if personnel do not arrive for their shift. Substantiated
340:110-3-165(7)(C)Use of open-face space heaters, unvented space heaters, and portable heating devices is prohibited.Additional Non-Compliance Found During Investigation: Construction and Fire Safety: Unapproved portable heater in use at facility. All unapproved portable heaters were removed from the facility. Determined During Course of Investigation

Complaint Received 10/23/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.1(a)(3)(C)Personal care and hygiene. Each resident is supplied with facilities and supplies for personal care, hygiene, and grooming.Program: Laundry detergent not available for doing resident clothing. Staff meeting held on 12-2-24 to discuss personnel arriving on time for shift change meetings and very all necessary supplies are on their unit. Security/shift leads have access to supply room that is restocked on the 1st and 15th of each month when administrative personnel are unavailable. If there is a shortage of supplies staff are to take initiative to have it replenished. Program directors have been issued company cards to purchase necessary items when that occurs. Substantiated
340:110-3-163(1)(A)Exterior and interior surfaces are maintained in sound condition and free of holes, peeling paper, and paint.Buildings, utilities, and grounds regulations: Water leakage from ceiling and exit doors of facility. A maintenance team has been assembled to address water leakage issues. Substantiated
340:110-3-157(j)Sanitation and safety. All areas are clean, sanitary, and hazard-free.Physical facility and equipment: Mold present around baseboards in common areas used by residents. Baseboards are being cleaned with a bleach solution followed by a thorough scrubbing and wiping down. Substantiated
340:110-3-157(j)(5)Indoor resident areas are maintained between 65 and 85 degrees Fahrenheit.Physical facility and equipment: Indoor temperature of resident areas not maintained between 65 and 85 degrees. Program made contact with Jacksons Mechanical to inspect the HVAC system. Repair was complete on 12-9-24 in order to maintain temperature between 65 and 85 degrees. Substantiated

Complaint Received 7/30/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-153.1(k)(4)Child endangerment. An individual whose health or behavior would endanger residents' health, safety, or well-being is prohibited from living in or being on the premises when residents are in care.Personnel: Currently employed personnel communicating on phone with past resident of program after being discharged. Program is performing 30-day performance evaluation on personnel involved in referral and has completed a formal write up. Personnel reminded of two-year no-contact policy with residents after their discharge from program. Personnel also reminded of maintaining professional/therapeutic boundaries. Substantiated

Complaint Received 6/7/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(12)group punishment;Behavior Management: Residents are disciplined as a group. Monthly staff meeting held emphasizing the importance of addressing issues on an individual basis instead of punishing you collectively. Substantiated

Complaint Received 6/5/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.1(a)(3)(M)Safety. Adequate measures are taken to prevent accidents and to avoid health and safety hazards.Program: Residents making threats of harm to other residents and staff implying they will let it happen. Staff will undergo additional training to learn effective de-escalation techniques. Staff will continue to closely monitor conversations for inappropriate topics, language and discussions. The alleged location of the incident is equipped with several cameras to ensure the safety and well-being of all residents. Residents participate in a rehabilitation group designed to help them better express and manage their frustrations towards each other 2X weekly. Education and training for staff are continuously provided to ensure the safety of residents.Substantiated

Complaint Received 4/17/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-153.1(b)Personnel and responsibilities. The program recruits personnel with specialized skills, knowledge, and the cultural understanding and competencies necessary for quality residential care services.Personnel: Staff member used inappropriate words and gestures towards residents.Plan of correction received from program as follows: "The accused staff member is no longer employed with our agency. Additionally, during our monthly meeting staff were refreshed on the importance of maintaining appropriate conversations, language and boundaries with residents. Staff discussed tips and techniques that help build a therapeutic relationship with youth."Substantiated

Complaint Received 4/1/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.2(b)(1)shaking, striking, spanking, or other cruel treatment;Behavior Management: Staff member punched resident(s).Plan of correction received from program as follows: "During the program’s monthly meeting all staff went over de-escalation strategies and the importance of staying proactive by observing quick changes in moods from residents and what the change in mood can ultimately lead to. Staff discussed the usefulness of building a professional and therapeutic relationship with residents. And, getting to know their triggers, likes and dislikes which will ultimately lead to a trusting relationship that will allow them to utilize de-escalation techniques in the event of a resident becoming escalated. Staff, Program Director and Shift Leads participated in a role-play scenario where they learned therapeutic ‘talk-down’ techniques." This plan of correction was past due when it was received. Substantiated
340:110-3-154.2(b)(13)violating a resident's rights; andBehavior Management: Staff member violated resident's rights by throwing away her hygiene box.Plan of correction received from program as follows: "Staff went over the importance of keeping hygiene products off the unit and locked inside of the staff office when they are not in use by the resident during the designated time for showers and grooming. Staff understands that the only time they should handle a resident’s hygiene products is to give them to the resident during hygiene time and then place them back into the staff office once the resident has finished." This plan of correction was past due when it was received.Substantiated

Complaint Received 3/15/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154.3(c)Medical care. Each resident receives proper medical and dental care. When a serious accident or illness occurs to a resident, the facility takes the necessary emergency action and notifies the parents or custodian immediately.Medical Services: Stitches removed from arm of resident by personnel not trained to perform that type of procedure. Program has failed to provide a plan of correction as requested by licensing personnel.Substantiated

Complaint Received 2/21/2024
RequirementDescriptionAllegation DescriptionPlan To CorrectAllegation Findings
340:110-3-154(e)(1)(G)reports of separation, physical restraint use, and other restrictions;Additional Non-Compliance Found During Investigation: Social Services: At least three incidents involving use of physical restraint with resident and no required documentation on file. Behavior management protocol was reviewed with staff during shift change covering de-escalation techniques to prevent the use of physical interventions. Determined During Course of Investigation
340:110-3-154.2(d)Physical restraint. Restraint may only be used when less restrictive interventions, according to facility policy, have been attempted or when an immediate intervention is required to protect the resident, a staff member, or others. The restraint technique used must be the least restrictive intervention that will be effective to protect the resident or others from harm. Restraint must be discontinued at the earliest possible time. A written incident report is completed within 24-hours following each use of physical restraint.Additional Non-Compliance Found During Investigation: Behavior Management: Personnel not using proper restraint techniques with residents. Importance of completing required documentation was covered during shift change. Determined During Course of Investigation